Thanks for your interest of our products first. As we are a serious company, we just want to supply the good products and best service to our customers. To serve you better,before you place the order to us, please be so kind to read the following clauses carefully to ensure all goes well. You are regarded as agreed on the following clauses if you have paid for the order:
1. Customs risk: As some countries forbid importing the Dreamboxes, the customs of buyer's country may seize the product. We are not responsible for any problems caused by the customs of buyer's country. If the buyer cannot get the dm800 for the buyer's customs reason the buyer cannot ask the money back.
2. Customs tax: If the buyer don't have a special requirements, We will declare dreamboxes as "Sample" or "gift" , USD28.00 to USD45.00 on the shipping invoice to try our best to help the buyer to cut down customs tax. But the customs tax should be paid by the buyer. If the buyer's customs need the buyer to pay the high tax according to original cost, we will not be responsible for that.
3.Customs clearance: If the buyer does not make the customs clearance for the customs tax or other reason, the buyer should be responsible for all charge and loss because of this.
4.Contact information: Please be sure to write the correct contact information when you are ordering, especially the Tel No. as the TNT/UPS/DHL maybe need to contact you to make the customs clearance or before delivering to your address they need to confirm with you.If this happen we will try to contact the buyer but if the customs clearance cannot be made in time or the package cannot be delivered for that reason, the buyer need to be responsible for this. If the package has to be returned to China for the buyer does not make the customs in time, the buyer should be responsible for all charge and loss, inlcuding of the shipping cost of returning back to china and the cost we send to the buyer.
5. Color and logo: For the customs reason, we will not send the black dm800 to Germany, we will send the neutral and silver dm800 without dreambox logo only.
Clear all above will be mush helpful to the business between you and us. We will be able to supply the best service base on that. Thanks.